Key Account Manager - Tech solutions

The Key Account Manager is a crucial position responsible for managing and nurturing relationships with a company's most important clients. These clients generate a significant portion of the company's revenue, and the KAM plays a central role in ensuring their satisfaction and continued growth.

Responsibilities 

• Relationship Building: Develop and maintain strong, trusting relationships with a portfolio of key clients. Be their primary point of contact and become a trusted advisor.
• Strategic Planning: Collaborate with clients to understand their needs and challenges. Develop and implement strategic account plans to achieve mutually beneficial goals, including revenue growth and account expansion.
• Solutions Selling: Proactively identify new business opportunities within existing accounts and propose solutions that meet their specific needs.
• Client Success: Regularly assess client needs and satisfaction. Address any concerns promptly and ensure clients are successful using your company's products or services.
• Communication & Collaboration: Maintain clear and consistent communication with clients across all levels. Collaborate effectively with internal teams (sales, marketing, customer service) to ensure seamless client experience.
• Growth & Reporting: Develop and track key performance indicators (KPIs) to monitor account health and progress towards goals. Prepare reports for both clients and internal stakeholders.

Education /background

Skillset

• Degree in Marketing, Business admin or related field
• Experience as a KAM for technology solutions
• Proven experience in B2B and great communications skills 
• English level b2
• Excellent negotiation and presentation skills 
• Strategic thinker 
• Deep understanding of customer relationship management (CRM) tools 
• Ability to work independently and manage multiple priorities 
• Results oriented