Location: Guatemala City (on-site, with business travel flexibility)
Dedication: Full-time (125% time commitment expected)
Age Range: 27–33 years
Reports to: Founders (monthly strategic alignment and performance review)
Role Summary
We are seeking a high-performing, entrepreneurial Business Manager to operate at the intersection of execution, growth, and leadership. This role is designed for someone with the vision and operational rigor to drive day-to-day results, while preparing to evolve into a future C-level executive (CEO, COO, or General Manager).
The Business Manager will lead all core functions —from sales and operations to strategy and product execution— with full autonomy and accountability. If you thrive in fast-paced, high-stakes environments and have a proven track record of delivering results in B2B tech or SaaS businesses, this is your opportunity to build and lead a business from the inside out.
Key Responsibilities
Strategic & Executive Leadership
- Co-define long-term vision, OKRs, and corporate strategy alongside the founders.
- Own the company’s operating plan, ensuring alignment between execution and strategic growth.
- Oversee P&L and budget management; optimize financial performance and resource allocation.
- Prepare and lead board meetings, investor updates, and fundraising documentation.
- Act as company spokesperson in key industry forums and partnerships.
Business Operations & Growth
- Lead all business units (sales, operations, customer success, product rollout) with minimal supervision.
- Design and optimize operational processes and cross-functional workflows for scalability.
- Implement and manage business dashboards and actionable KPIs.
- Ensure service delivery, compliance, and customer excellence in every vertical.
Commercial Strategy & Account Management
- Drive B2B sales cycles end-to-end: prospecting, demoing, negotiation, and closing +$100K annual deals.
- Maintain and grow enterprise accounts through high-touch service and strategic upselling.
- Develop tailored implementation and support plans for key clients.
- Monitor client satisfaction through NPS and translate feedback into process improvements.
Technology & Systems Oversight
- Administer full SaaS lifecycle: platform configuration, cloud deployments (AWS/GCP/Azure), and integrations via APIs.
- Liaise with product and engineering teams to ensure infrastructure reliability and adherence to SLAs.
- Supervise the use of CRM and business tools for forecasting, pipeline tracking, and conversion optimization.
Growth & Marketing Execution
- Formulate Go-to-Market strategies for new regions or verticals.
- Execute and iterate growth experiments across acquisition channels (paid, organic, referrals, events).
- Lead performance-driven marketing initiatives and measure CAC:LTV, ROI, and engagement KPIs.
Candidate Profile
Core Competencies & Traits
- Startup & Growth Mindset: Proven experience in scaling businesses in competitive markets.
- Extreme Ownership & Autonomy: Executes with discipline and minimal oversight.
- Customer-Centric Thinking: Track record managing and retaining key enterprise accounts.
- Execution Under Pressure: Fast decision-maker in volatile or ambiguous environments.
- Analytical & Systems-Oriented: Ability to connect data with operations and decision-making.
Technical & Commercial Background
- Experience in managing complex SaaS platforms and leading high-value B2B negotiations.
- Advanced use of CRM tools and business systems for process automation and performance tracking.
- Demonstrated ability to lead multifunctional teams and drive measurable business impact.
Compensation & Benefits
- Competitive Base Salary: Aligned with local market and experience.
- Performance-Based Bonus: Linked to commercial, retention, and client satisfaction goals.
- Equity Options: Participation in company ownership via vesting, plus opportunities for additional stock purchases.
- Benefits: Health insurance, access to specialized tools, ongoing training programs, flexible work hours.
Growth Path: From Business Manager to C-Level
This role is designed as a launchpad to an executive position. The Business Manager will progressively assume responsibilities tied to:
- Vision and long-term business planning
- Financial governance and risk management
- Talent leadership and culture shaping
- Investor relations and external representation
